Financial Services Guide (Australia Only)

The financial services referred to in this financial services guide (“FSG”) are offered by:

LMI Group Pty Ltd (LMI) and its related companies where applicable.
ABN 69 086 256 171
AFS Licence No. 283777

Address:
Telephone:
Fax:
Email:
Website:

428 Burke Road, Camberwell, Victoria 3124
+61 3 9835 9900
+61 3 9835 9966
vic@LMIGroup.com
www.LMIGroup.com

This FSG is designed to assist you in deciding whether to use any of the services we provide through our website, and contains important information about:

  • The services we offer you.
  • How we and others are paid for the services we provide to you.
  • Any associations or relationships that could influence the services we provide to you.
  • Our internal and external dispute resolution procedures, and how you can access them.
  • The arrangements we have in place to compensate clients for losses.

Our Services

LMI is licensed to deal in, and provide advice on, general insurance products, to retail and wholesale clients.

We provide an information and advice service to insurance buyers and their brokers.

There are two financial services that we provide:

GENERAL ADVICE

If we provide advice on general insurance products, we will only provide General Advice.

Any general advice we provide to you or your insurance broker (acting on your behalf) does not take into account your objectives, financial situation or needs. Before relying on our comparisons or advice, you should consider whether the guidance is appropriate for your circumstances. Consult your broker before making a decision to acquire a policy or refer to the Product Disclosure Statements provided.

STATEMENT OF ADVICE AND PRODUCT DISCLOSURE STATEMENT

Because we do not provide personal advice, we will not provide you with a Statement of Advice (SOA). If your insurance broker provides personal advice to you in respect of these policies, your broker will provide you with a SOA or other disclosure document. The document will set out your broker’s advice and their recommendations to you. The broker will also provide you with their own Financial Services Guide (FSG).

If a particular retail insurance policy is recommended to you by your insurance broker, your broker will give you a Product Disclosure Statement (PDS), unless you already have an up-to-date PDS or short-form PDS from the relevant insurer. The PDS will contain information about the particular retail policy, which will enable you to make an informed decision about whether or not to purchase that policy.

POLICY COMPARISON

LMI provides a comparison service on general insurance products. Our comparison services only compare the policies offered by the insurers or insurance providers that are displayed on the webpages for that e-service. We do not compare every policy available in the market.

CLAIMS PREPARATION SERVICE

LMI provides a claims service to assist our clients manage and prepare claims.

FAQs

  • From when does this FSG apply?

    This FSG applies from 1st April 2019 and remains valid unless a new FSG is issued to replace it. We may give you a supplementary FSG to update or correct information in this FSG.

  • How can you instruct LMI?

    You can contact us to give us instructions by phone, through our website or via email. Our contact details are mentioned above.

  • Does LMI have any relationships or associations that influence the services it provides?

    LMI is an Australian owned provider of financial product advice. We may from time to time be paid commission by insurers based on the policies you purchase. The range of commission received may vary between 10% to 28%.

    LMI has referral arrangements or associations with other financial providers such as insurance brokers, accountants, insurers and auditors but these are for services we provide that are not regulated by the Corporations Act 2001 (Cth). If we arrange cover on your behalf with an insurer or insurance broker, you will be invoiced directly by the insurer or insurance broker and you will be responsible for paying the insurance premium direct to the insurer or insurance broker within the timeframe they indicate to you. Failure to meet the credit terms of the service provider may result in no cover. LMI do not hold money in trust on behalf of their clients.

  • How are LMI remunerated for their other services?

    We charge an annual subscription fee for access to the services we provide on our website.

    If you require us to provide services outside of those covered by the subscription fee, we will charge you an additional fee. You will be informed of the nature and amount of any fee in our engagement letter prior to us performing any service for you. Any additional fee that we charge you will be based upon the time we spend advising you as well as any expenses incurred on your behalf.

  • How do I pay for any additional fees?

    If you decide to engage us for further advice or financial services, our engagement terms will explain our fees in more detail. Following any additional services, we provide to you, we will send you an invoice. That invoice will show the amount payable and will detail the methods of payment. You are required to pay us in the timeframe set out on the invoice. In some cases, these fees may be met by your insurance broker or insurer.

  • What should I do if I have a complaint?

    Contact us and tell us about your complaint. We will do our best to resolve it quickly and fairly.

    If your complaint is not satisfactorily resolved within 20 days, please contact our Complaints Manager, on (03) 9835 9900 or put your complaint in writing and send it to the LMI address shown at the beginning of this FSG or email to  complaintsmanager@lmigroup.com.

    If your complaint cannot be resolved to your satisfaction by us, you have the right to refer the matter to the Australian Financial Complaints Authority (AFCA). AFCA can be contacted on 1800 931 678 or via their website, www.afca.org.au..

  • What arrangements do LMI have in place to compensate clients?

    As required by law, LMI has a professional indemnity insurance policy in place to compensate its retail clients for loss suffered because of a breach by LMI of its obligations under Chapter 7 of the Corporations Act 2001 (Cth).

    This policy covers us, our employees and our representatives for claims made against us by clients in relation to the financial services we provide, as long as we notify the insurer of the claim when it arises and this is done within the relevant policy period.

    Our policy will cover us for claims relating to the conduct of employees and representatives who no longer work for us.

  • What information does LMI maintain in my file and can I examine my file?

    We may maintain a record of your personal profile, including details of insurance policies and any recommendations or advice given to you. We may also use and disclose the information you provide to us to your insurance broker or the insurer when assisting with insurance matters. We will only do this when we have your permission to do so.

    LMI is committed to implementing and promoting a privacy policy, which will ensure the privacy and security of your personal information. A copy of our privacy policy is available on request. A copy is also available on our website at  www.LMIGroup.com.

    If you wish to look at your file, please ask, and we will make arrangements for you to do so.

Any Questions?

If you have any further questions about the financial services that LMI provides, please contact us.